Two ways in, and no form to fill out

What to have to hand

None of this is required to book. It is simply what turns a first visit into a diagnosis rather than an introduction.

1. Which compartment is misbehaving, and what the other one is doing
2. What the display says, and what a thermometer on the shelf says
3. The model and serial off the frame, if you can reach them
4. What changed in the week before it started
5. The building, and whether a freight elevator has to be booked

Where we come out to

• Lincoln Park 60614
• Gold Coast 60610
• Lakeview East 60657
• Streeterville 60611

Outside those four? Call anyway — if it is not ours to take we will say so on the phone rather than booking a window we cannot keep.

What the visit costs

$89 flat for the visit and the full diagnosis, credited against the repair in full once you approve the work. The repair itself is quoted as one figure for parts and labour before anything is ordered.